PLACING AN ORDER
What other methods can I use to place my order?
You may reach us by phone at 1-800-221-3071 Monday through Friday 8:30AM to 6:00PM EST. OR
You can fax your order to us at 718-472-1028 but be sure to include your contact
information and customer number.
Once I've placed my order
is there a charge for canceling?
Yes, there is a 15% service charge that will apply.
Can I add to an order I've already placed?
Once your order is in our system we cannot add-on or amend it so please review your order
carefully before checking out.
What are your accepted forms of payment?
For Domestic Accounts:
Payment can be made by Corporate Mastercard, Visa and American Express.
Is there a minimum amount I must purchase?
For Domestic Accounts:
Yes, there is a minimum dollar purchase required of $200 per order. Minimum per color is 3
pieces per color.
We're sorry, we cannot accept international orders on our website at this time. Please call a customer service representative at:
1-800-221-3071 to place your orders.
Where can I view your products?
Our products can be viewed at Tradeshows, our Seminars, our New York Showroom and our
catalogue. Also, view our Special Events calendar for upcoming events.
What if I have questions about products?
Please contact our office toll free at 1-800-221-3071 to speak with one of our customer
service representatives or email us at email@example.com.
How much will it cost to ship my order?
Shipping charges are determined by weight and destination. Please note that shipping charges
will not appear on your order page at time of check-out. You will be charged based on what items
are actually shipped at time of shipment.
How and when will my order be shipped?
Typically orders are shipped within 72 hours (3 working days) from receipt. UPS ground
service will be used unless otherwise requested.
Please note, if your order is refused or if no one is there to accept it, you will be
responsible for the shipping charges and a 25% re-stocking fee. If re-shipped, double
freight charges will be imposed. No further order will be shipped until your account is
Is there a rush service if I need my products quickly?
Yes, for a service fee $50.00 and provided the order has been placed before 12:00 PM EST
your order can be shipped the next business day. This service does not apply for
Ownership Rights/Use of Website Materials
YOUR NAME® Professional Brands owns the copyrights for all material posted on our website,
and/or has secured a valid right from a third party to use their materials on our website.
This site was established specifically for viewing and on-line order placement purposes ONLY.
No part of the YOUR NAME® website may be copied, reproduced, republished, uploaded, posted,
transmitted or distributed in any manner whatsoever without the express written consent of
YOUR NAME® Professional Brands.
YOUR NAME® Professional Brands is not liable for the unauthorized use of any content that is
copyrighted or rights managed by a third party or outside source.
The product description and shades provided in the catalog are presented for guidance only.
FORGOT YOUR USER NAME OR PASSWORD
How can I reset my password?
Please contact our office toll free at 1-800-221-3071 or 1-718-361-1290 to speak with one of our customer service representatives or email us at firstname.lastname@example.org with your Business Name, Account Number, contact person and a contact number where we can reach you.