Once I've placed my order is there a charge for canceling?
Yes, there is a 15% service charge that will apply.

Can I add to an order I've already placed?
Once your order is in our system we cannot add-on or amend it so please review your order carefully before checking out.

What are your accepted forms of payment?
For Domestic Accounts:
Payment can be made by Corporate Mastercard, Visa and American Express.

Is there a minimum amount I must purchase?
For Domestic Accounts:
Yes, there is a minimum dollar purchase required of $200 per order. Minimum per color is 3 pieces per color.

International Orders
We're sorry, we cannot accept international orders on our website at this time. Please call a customer service representative at: 1-800-221-3071 to place your orders.

OUR PRODUCTS

Where can I view your products?
Our products can be viewed at Tradeshows, our Seminars, our New York Showroom and our catalogue. Also, view our Special Events calendar for upcoming events.

What if I have questions about products?
Please contact our office toll free at 1-800-221-3071 to speak with one of our customer service representatives or email us at info@yournamepro.com.

SHIPPING

How much will it cost to ship my order?
Shipping charges are determined by weight and destination. Please note that shipping charges will not appear on your order page at time of check-out. You will be charged based on what items are actually shipped at time of shipment.

How and when will my order be shipped?
Typically orders are shipped within 72 hours (3 working days) from receipt. UPS ground service will be used unless otherwise requested.

Please note, if your order is refused or if no one is there to accept it, you will be responsible for the shipping charges and a 25% re-stocking fee. If re-shipped, double freight charges will be imposed. No further order will be shipped until your account is clear.

Is there a rush service if I need my products quickly?
Yes, for a service fee $50.00 and provided the order has been placed before 12:00 PM EST your order can be shipped the next business day. This service does not apply for Hotstamped orders.